SHIPPING AND RETURNS

general terms

Free Shipping Above €60
Product change €3.50 (+€2 cash on delivery)
€3.50 shipping for simple order shipping
Product return €3.50 (refund)

Shipping Method and Time

All orders are shipped daily by SPEEDEX courier and delivered within 1-3 days.
It is possible to pick up from our premises, without charge after contacting us by phone.
For purchases over €60, shipping is free (does not include cash on delivery).
For orders where the value of the products is less than €60, the shipping charges are as follows:
Delivery to your place within Greece by SPEEDEX courier amounts to €3.50
*For cash on delivery purchases there is a charge of +€2.50 in any case. Alternatively you can complete your payment by card via our website or via bank deposit.

Changes

You can change products quickly and easily by following the steps below.
1. Call us to help you choose and reserve the right product for you, or place a new order by mentioning in the comments that it is a change.
2. The product must be returned within 14 days from the day of receipt in its original condition (original packaging, proof of purchase, sealed packaging) by SPEEDEX courier to our address EleFlab O.E. , Kaminia, Lixouri, Kefalonia Postal Code 28200.
3. The shipping cost for the change is €3.50 and is charged to the customer. Payment is made before the shipment of the new products by bank deposit or upon receipt by cash on delivery (+€2.50).
4. As soon as we receive the product you wish to change and it passes quality control, the change will be sent immediately!

Refund

1. On a piece of paper, fill in the IVAN account number, bank name (Piraeus, Ethniki, Eurobank) and beneficiary name.
2. The product must be returned within 14 days from the day of receipt in its original condition (original packaging, proof of purchase, sealed packaging) by SPEEDEX courier to our address EleFlab O.E. , Kaminia, Lixouri, Kefalonia Postal Code 28200.
3. Return shipping is €3.50 and is charged to the customer (deducted from the value of the product)
4. Once we receive the product it will go through quality control and the refund will be made within 14 days.

Gift Returns

If you wish to return a gift, the customer who made the purchase must follow the returns procedure and they will also be the recipient of the money.

Order cancellation

neiris.gr has a mechanism for canceling an order (in whole or in part) that has already been registered. For any cancellation of an order (in whole or in part) you should send an e-mail to info@eleflab.gr or call us at 26710 91774. Depending on the stage of development of your order, we will inform you of your options.

Important information

  • In order to ship the exchange product we must first receive your original order
  • In case of non-observance of the exchange & return conditions, neiris.gr has the right not to accept the return
  • Shipping and cash on delivery costs associated with returning goods are not refunded to the customer
  • A product cannot be returned in the following cases:
    Damaged packaging
    If it has been opened and used
  • neiris.gr is not responsible for the loss of goods during return.
  • The customer has the responsibility of sending the product to the address where our company is based and there is no possibility to search for a parcel in carriers where we do not cooperate.